Retail Orders - We want you to be happy with your Harmony SoapWorks products. We do encourage you to contact us with any questions prior to purchasing to help avoid returns. If you are not completely satisfied with your purchase you can return it to us within 10 days for a refund or replacement with a like product. Please contact us for return authorization, as we cannot accept unauthorized returns. We only ask that you notify us, within four days, of your intention to return the item and that you pay the return shipping charges.
Wholesale Orders - Your satisfaction is important to us. We will do our best to make sure that you get the products that you want in good condition and in a timely manner. Once our products leave our facilities, we cannot guarantee their purity; therefore they cannot be resold. If you receive a defective product, please
call us us at (360) 665-0102 and we'll arrange to send a replacement.
For items damaged in shipment, please save the box and packing materials and contact the carrier immediately to file a claim for damage. It is necessary that you contact both the carrier and Harmony SoapWorks regarding damage. Please be sure to check your packages for any damage immediately. There will be no refunds issued on unauthorized returns.
Custom Orders - We cannot take custom orders back. They are created for you alone and we will give you every opportunity to be sure of your selection prior to ordering.
Our Policy Regarding Payment by Check:
For those paying by check, we will not ship your order until your check has cleared our bank, usually in 7-10 days. To expedite your order, you may send a Money Order or use a credit card. In the event of a returned check, we may charge a $25.00 fee. For those who place orders with us and choose to use a credit card, we have a secure shopping cart and your credit information will be kept confidential. If you have any other questions regarding our company policies, please be sure to e-mail us at:
Our
Commitment To Your Privacy: Your privacy is important to us. To
better protect your privacy we have provided this notice explaining our
practices regarding your personal information. This notice applies to all
information collected or submitted on the HarmonySoapWorks.com website.
The Information We Collect & The
Way We Use This Information:
On some pages, you can order products,
make requests, and register to receive materials. The types of personal
information collected at these pages may be: Name, Address, Email address,
Phone number or Credit/Debit Card Information.
We use the information you
provide about yourself when placing an order only to complete that order. We do
not share this information with outside parties except to the extent necessary
to complete that order.
We will, however use a return email addresses to
answer any Emails we receive. But such email addresses are not used for any
other purpose and are not shared with outside parties.
Additionally, you
can register with our website if you would like to be on our mailing list. But we never use or share this
information provided to us in ways unrelated to the ones described above
without also providing you an opportunity to opt-out or otherwise prohibit such
unrelated uses.
Our Commitment To Data
Security:
To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we have put
in place appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online. Any further security
question can be directed to our web administration at:
How To Contact Us:
Should you have other
questions or concerns about these privacy policies, please call us at
(360) 665-0102 or send us an email at
HarmonySoapWorks.com is here to provide high
quality products information and service to its customers. One of our priority
responsibilities is to protect the privacy of
all our customers & to not promote Spam email of any kind. In other
words, we uphold a Zero Tolerance For Spamming.
What does this mean to you?
It means that HarmonySoapWorks.com will absolutely
not send you unsolicited Emails.
We won't subscribe you to our mailing list
unless you email us a request or opt in through our automated system.
We will not forward your email or any other
information to third parties.
We will not solicited you by email simply because you shopped with us.
Where To Report
Spammers?
If you feel you have been spammed
by us, please report it to
and immediate action will be taken. If you would like to be removed
from our mailing list, please don't hesitate to send us at
and we will
remove your address promptly.
